Digital vs. Traditional Broker — What's Different?

If you've worked with an insurance broker before, you might be used to phone calls, in-person meetings, and paperwork that takes days to process. A digital brokerage works differently — here's what to expect.

Traditional: Typically involves a phone call or email exchange with a broker, who then reaches out to insurers on your behalf and gets back to you — often within a few business days.

Digital: You enter your business information directly into our online platform and receive a quote in minutes, without waiting for a callback.

Traditional: Often requires printing, signing, and scanning documents, or meeting with a broker in person.

Digital: Everything is completed online — application, e-signature, and payment — from your computer or phone.

Traditional: Policy documents and Certificates of Insurance (COIs) are usually emailed or mailed after a request is processed.

Digital: Your policy wording and COIs are available anytime in your online account, and new COIs can typically be generated instantly.

Traditional: Changes (like adding a vehicle or updating your business address) usually require contacting your broker directly.

Digital: Many common changes can be made directly in your account, with support available if you need help.

Traditional: Support is typically limited to your broker's office hours.

Digital: You can access your account and self-serve tools anytime, with support available through chat, email, or phone during business hours.

Even though our process is digital, we're still a licensed insurance brokerage, regulated the same way traditional brokers are. This means:

Many contractors need proof of insurance quickly — sometimes the same day, to start a job or meet a general contractor's requirement. A digital process is built to reduce the waiting time between requesting a quote and having a Certificate of Insurance in hand.